Welcome to Baasom. These Terms of Service ("Terms") govern your access to and use of the mobile applications, websites, content, and services operated by Baasom Technologies Private Limited ("Baasom").
1. Nature of the Platform
Baasom operates purely as an online marketplace technology platform. We do not own, manage, or operate hotels, tourist vehicles, or tour guide services. We provide an interactive mobile platform where travelers can post trip requirements and independent, verified third-party service providers (Hotels, Tour Operators, and Cab Drivers) can submit competitive quotes and bids.
2. Partner Verification & Eligibility
- Partners must register using one verified Indian mobile number and undergo mandatory KYC verification.
- Hoteliers: Must possess a valid trade license, fire safety compliance, and GST certificate where required by law.
- Cab Drivers: Must possess a valid commercial driving license, valid commercial vehicle registration (yellow plate), active vehicle insurance, and fitness certificate.
- Tour Operators: Must be registered tourism providers with local state tourism boards or Ministry of Tourism credentials.
- Each partner account is strictly linked to a single role (Hotel, Tour Operator, or Driver) with no staff delegation to prevent unauthorized subcontracting.
3. Bidding Rules & Binding Commitments
When a partner submits a bid or counter-offer for a traveler's request, that quote represents a binding commercial offer. Once the traveler accepts the bid and makes the required initial deposit, both parties enter into a direct service contract. Cancelling or defaulting on accepted bids without justifiable cause may lead to account penalties or suspension.
4. Platform Fees & Payments
Baasom charges a transparent platform facilitation commission (typically 8% to 12% depending on the service category). All digital payments are processed through Razorpay. Partners agree that platform commissions are deducted automatically from gross payouts during weekly or daily settlement cycles.
5. Safety & Code of Conduct
Both travelers and partners agree to treat each other with respect, dignity, and professionalism. Zero tolerance is maintained for harassment, discriminatory conduct, unsafe driving, or fraudulent offline side-deals. Emergency SOS features are integrated in all mobile apps for real-time safety assistance.
6. Limitation of Liability
Baasom shall not be liable for any direct, indirect, or consequential damages resulting from road delays, weather conditions, force majeure events, or disputes regarding hotel room cleanliness or cab driver conduct beyond the maximum scope of the platform facilitation fee.
7. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.