Privacy Policy

Baasom Technologies Private Limited ("Baasom", "we", "us", or "our") is committed to protecting your privacy and ensuring transparency in how your personal data is collected, used, and safeguarded. This Privacy Policy applies to our traveler mobile application, partner mobile applications (Hotels, Tour Operators, and Cab Drivers), and website (baasom.com).

1. Information We Collect

We only collect the data necessary to connect travelers with verified service providers and execute smooth, secure bookings:

• Traveler Information: Name, verified mobile phone number, email address, travel preferences, requested destinations, and in-app chat communications.
• Partner / Vendor Information: Legal business name, owner identity proofs (Aadhaar, PAN), GST registration certificates, commercial driver licenses, vehicle fitness & insurance documents, bank account details for Razorpay Route settlements.
• Location Data: Real-time GPS location collected through the mobile app when actively requesting or fulfilling a cab trip, finding nearby hotels, or for traveler emergency SOS safety tracking.
• Payment & Transactional Data: Transaction reference IDs, tokenized payment references processed securely via RBI-licensed payment gateways (Razorpay). Baasom never stores your credit/debit card numbers or CVV on our servers.

2. How We Use Your Information

Your information is used strictly to power the core functions of our travel bidding marketplace:

• Broadcasting traveler trip/stay requests to verified local hoteliers, tour organizers, and cab drivers so they can place competitive bids.
• Verifying the identity and legal operating authority of all registered partners before allowing them to quote rates.
• Facilitating in-app direct communication between traveler and selected service provider once a bid is accepted.
• Processing secure payments, deposits, and commission settlements.
• Enabling real-time ride tracking and emergency safety response features.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to marketing third parties or ad networks. Data is shared exclusively under the following strict conditions:

• With Accepted Vendors: Traveler contact details and pickup points are shared with the driver, hotelier, or tour guide only after you accept their bid.
• With Payment Processors: We partner with Razorpay (PCI-DSS Level 1 compliant) for encrypted transactions and direct partner settlements.
• Compliance with Indian Law: We may disclose data if legally required by Indian law enforcement, judicial bodies, or regulatory authorities under the Information Technology Act, 2000.

4. Data Security & Storage

All communication between our mobile applications, web portals, and servers is protected using 256-bit TLS/SSL encryption. Database assets are encrypted at rest with multi-layer firewalls, restricted IP whitelisting, and strict role-based access control.

5. Your Data Rights

You have the right to review, update, or request the permanent deletion of your account and personal data at any time directly through the Baasom mobile application settings or by contacting our Data Protection Officer at privacy@baasom.com.

6. Contact Our Grievance Officer

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are: